Susan Leys
CONSULTANT, COACH, AUTHOR, & TRAINER
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COACHING AND CONSULTING FOR THE HEALTHCARE Professionals
and Teams Who Care For All of Us
(In Addition To the Patients and Families We serve)
LIFE IS SHORT; WE HAVE WORK TO DO.
Get In Contact
COACHING AND CONSULTING FOR THE HEALTHCARE PROFESSIONALS AND TEAMS WHO CARE FOR ALL OF US
SUSAN LEYS HAS SPENT OVER 25 YEARS HELPING PATIENTS, FAMILIES, AND CLINICAL HEALTHCARE PROFESSIONALS AND TEAMS NAVIGATE SOME OF THEIR MOST DIFFICULT CHALLENGES IN FAST-PACED HEALTHCARE AREAS
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MY STORY
Are you ready to reach your fullest potential and transform your life, relationships and career?
Look no further than Susan Leys, a dedicated consultant and coach who empowers professionals and teams to excel. - Let's go!
Susan’s commitment to serving others stems from a deep family legacy rooted in the art of caring. With a BA in Psychology from the University of Massachusetts at Dartmouth, an M.Ed., and a CAGS in Counseling Psychology from Springfield College, Susan has honed her expertise through extensive education and experience. She has earned prestigious graduate certificates in The Business of Medicine from Johns Hopkins University and High-Performance Leadership from Cornell University. As a John Maxwell Certified Coach, Trainer, and Speaker, Susan leverages proven leadership methods to foster profound personal and professional growth.
For over 25 years, Susan has passionately coached and trained thousands of healthcare professionals, helping them navigate the complexities of communication, collaboration, stress management, burnout, patient experience, trauma, and addiction. She finds immense reward in this work, driven by her belief in the transformative power of compassionate care. Susan has witnessed firsthand how empathy and dedication can positively impact patients and families in high-pressure environments.
Susan is continually inspired by the resilience and authenticity she sees in patients and families facing life's toughest challenges. She feels privileged to support and witness their journeys, helping them overcome obstacles with grace and strength. Her dedication extends beyond individual coaching; she develops and facilitates online courses and navigational programs designed to equip individuals and families with the tools they need to thrive.
Books by Susan Leys:
7 Strategies to Navigate Your High-Stress Healthcare Career: This essential guide offers practical strategies and valuable insights to help healthcare professionals succeed and maintain well-being in their high-stress careers. Susan’s expertise in coaching, communication, and performance improvement provides readers with actionable advice and real-life examples to navigate their professional journeys.
Anxiety A to Z: How to Conquer Stress and Master Calm in the Digital Age: In this comprehensive guide, Susan explores a wide array of techniques to manage and overcome stress and anxiety. From breathing exercises to cognitive-behavioral therapy and mindfulness practices, this book offers a treasure trove of actionable advice, backed by scientific research, to help readers find peace and calm in their lives.
Navigating Care Together: A Family's Guide to Compassionate Care: This invaluable resource helps caregivers and their loved ones navigate the complexities of healthcare with compassion and ease.
Specialties:
- Coaching
- Conflict Resolution
- Digital Marketing
- Employee Engagement and Culture
- Healthcare Consulting
- Mental Health
- Organizational Development
- Patient Experience
- Personal Development
- Strategic Communication
- Training
Top 5 Favorite Achievements:
- Coached and trained over 4,000 clinical professionals
- Designed and delivered 150 presentations to healthcare organizations
- Debriefed 27 clinical teams after high-volume periods or multiple codes
- Developed 25 healthcare programs (inpatient and outpatient)
- Achieved a 20% reduction in ED time-in-department for mental health patients
Ready to transform your life and career? Susan Leys is here to guide you every step of the way. With her extensive knowledge, compassionate approach, and proven strategies, you can overcome challenges and achieve your goals.
Join our community and stay updated with Susan’s latest publications, events, and services. Sign up for our newsletter today and take the first step toward a brighter, more successful future.
Visit www.SusanLeys.com to learn more and begin your journey with Susan Leys. Together, we can unlock your fullest potential so you can find your 'true north'.
SUCCESS STORIES
I had the opportunity to work with Susan A. Leys when she was responsible for training and debriefing our clinical team in our Emergency Department. Her training and coaching skills are excellent and she has a keen ability to present information succinctly and compassionately. Her slides were also always well designed and easy to understand.
Also, Susan always took the time she needed to answer our questions or listen to any of the concerns we had about patient and staff safety in our Emergency Department (which was one of the busiest in Maryland). I would recommend her highly if you are looking for someone to coach & train your team.
Diane C.
E.D. Support Coordinator
I had the privilege of working with Susan as a member of a work team to assess and develop a program to support our Acute Care Hospitals in team and skill building for the prevention and management of aggressive behavior.
We had a productive work team in developing the program and with Susan as our lead to instruct and facilitate a provocative, insightful program to train teams in managing this population. It was my pleasure to work with her. She is a very empathetic and supportive practitioner in behavioral health. My knowledge and capacity to provide support to this population increased due to the work we completed together.
Amber L.
Director of Learning Technologies
It was my pleasure to work with Susan during her time at our hospital. I interfaced with her on a regular basis with various patients on the medical units. Her skill as a psychiatric specialty coordinator proved invaluable in assessing various patients as well as directing the Case Management staff toward resources and best discharge options.
Her skills in debriefing difficult situations were amazing- such an incredible calm, caring manner and strong knowledge base.
Ginny M.
Retired Nurse Case Manager
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